Knowledgebase
Here are some answers to some commonly asked questions
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Privacy & Security
Issues related to user file security and privacy.
I can't remember my email address.
You can re-submit the file with your email, or send your order number to our customer service to help you find it back.
Can I not use my real mailbox?
Of course, you can even fill in a string of characters at random!
My files are more private, can I restore them without uploading files?
Of course, our right file feature extraction tool, you only need to upload the extracted file features after extracting the features, which is 100% safe for your source file.
Oversized file
The solution is too large to upload.
How to handle files larger than 100MB.
You can use our open-source feature extraction tool to extract the features of the source file and upload the feature file. Usually, the feature file is only a few KB, and there are special circumstances that will fail the extraction! At this time, you can contact our customer service for help.
Catpasswd Hash Extract
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Download feature extraction tool
What if the upload fails all the time?
It may be caused by the instability of your network. You can use our feature extraction tool to extract the feature upload of your file, which can usually greatly reduce your upload time.
Billing
If you have any questions about the bill, you can take a look here.
What if there is no payment method I use?
This is also very difficult for us, we will do our best to add a variety of payment channels, you can try to contact our customer service.
I paid but there are no changes to my files.
This is a very serious problem, but it usually does not happen, you can contact our customer service for help.
Supported formats
Support questions about file types.
What if my file type is not supported?
In this case, you can contact our customer service for help. Usually, we provide advanced services for corporate users, including but not limited to certain file types.
I don't know what type this is?
No problem, you only need to tap to upload, our system will automatically identify it for you.
Recovery time
Problems encountered when using our recovery service.
How long does it usually take to recover?
Normally it is within 24 hours, it may be faster, but it may also be slower in peak conditions, the specific waiting time can refer to the time on the task details page.
Can I cancel during the recovery process?
No, but it can be destroyed.
Help Center
If you do n't know how to use it or have any questions.
How do I use your recovery service?
Very simple, you only need to select the file upload on the home page.
Can the page be closed during the recovery process?
Of course, we will notify you via email for any updates, but make sure that you leave a valid mailbox, or you can enter the mailbox on the search page to check the task status.
Can't find the answer you need?
Contact us, we will contact you as soon as possible to resolve any problems you encounter when using our services.
Email Us
service@catpwd.com